Draft. This page is a placeholder that is still being reviewed and is not final.
Refund Policy
The short version
[REFUND RULE: decide the policy for digital guides and state it here in one or two sentences.]
If something went wrong
Charged twice, bought the wrong campus, or can't open your guide? Email hello@freshman101.com from the address you checked out with and include the school name. A real person will take a look.
How refunds are paid
Approved refunds go back to the original payment method through Stripe. Banks usually take 5 to 10 business days to show it. Access to the refunded guide is turned off.